Sunday, 25 September 2016

How Hospitality Recruitment Works

Skill Assessment

Hospitality recruitment agencies and organizations serve as a very important link between employers and candidates in the hospitality industry. They help candidates enhance their career path, skills and abilities as well as guide the complete administrative process.

In order to select the best suited candidates for available positions, various skill based appraisals and assessments are conducted by the recruitment organization. This serves as a candidate feedback tool as well as provides an accurate overview of the effectiveness of the candidate for the particular position. The hospitality industry offers a wide spectrum of positions, a few of which are mentioned below:

  1. Food & Beverage which includes positions like, Waiters & Waitresses, Sommeliers, Bartenders, Hosts & Hostesses, Restaurant Managers, Catering Executives, Banquet Managers.
  2. Lodging includes: Front office personnel, Doormen, Housekeeping and Laundry staff as well as Office Support functions.
  3. Culinary includes: Chefs, Sous Chefs, Specialty Chefs, Kitchen Managers and all ancillary food production positions.
  4. Hotel Operations includes: General & Executive Assistant Managers, Corporate Controllers, Senior Accountants, Credit Managers, Financial Analysts, Purchasing Director, IT Directors, Human Resources, Sales and Marketing Managers, among others.

Additionally, there are hospitality recruitment agencies which offer in-depth psychometric appraisals for C-Level positions like Chief Executive Officer, Chief Financial Officer and senior management positions as these roles require an enhanced level of ability, performance and education as compared to less senior positions.

The Hospital industry is a service oriented discipline hence a thorough and competent screening of the talent pool is extremely essential.  Recruits are made acutely aware of the importance of their tasks which include courtesy, impeccable behaviour, positive body language, professional decorum, a genuine concern for the comfort, safety, the overall well-being of customers and the importance of good communication skills within the front and back of the house environments.

Further Assistance offered to Applicants

Once the candidate has successfully completed their aptitude test and general appraisal the recruitment organization assists with coaching and preparing the candidates for job interviews to ensure their success in the selection process. Job descriptions, contractual terms and conditions of employment which include wages, benefits like medical services, sick leave, vacation entitlements as well as incentives and rewards are communicated.

Furthermore, recruitment agencies guide and assist applicants with their documentation, like visa applications, work permits, specific information on embassy interviews, travel arrangements and where applicable, relocation services.

 Candidates are urged to thoroughly research the credentials of the recruitment organization they wish to use.  It is best to check the certification and accreditation of the agency as well as their registration details with the Bureau of Labour. This ensures that the candidate does not fall victim to any nefarious business practices.

Hospitality recruitment organisations charge fees for services rendered. The amount varies and can be as much as 35% of a candidate’s offered salary. To avoid any ambiguity it is prudent to understand and clarify the financial aspects of your transaction with the recruitment agency.

Most recruitment agencies are contactable via the internet and have the required capabilities to help you find the best available jobs in the Hospitality industry.

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